Gartner's Top Ten Predictions for IT in 2003

1. Many well-known names will become casualties as IT vendor consolidation accelerates.

2. IT system designers and developers will be forced to adapt to the service-oriented approach.

3. Wireless business initiatives will continue to see minimal success.

4. Support personnel beware: 2003 will see even more growth in self-service support for both employees and customers.

5. Offshore outsourcing will have a pervasively negative effect on IT workers in high-cost regions such as the United States; workers in low-cost regions such as India will reap the benefits.

6. Business units will take even more control over IT decisions, further eating into IS organizations' authority.

7. Hackers will discover that vulnerable mobile and wireless devices are the “open window” into enterprises.

8. Common, everyday products will get “smart.”

9. Buyer beware: Despite the hype surrounding standardized Web services, the tools to deliver these services will remain proprietary.

10. Service providers will not be able to respond quickly enough to renewed demand as the economy recovers. 

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